Coverage:
Comfort Genie is pleased to offer a lifetime warranty on its Memory Foam Pillows. This warranty covers any defects in materials or workmanship, ensuring that your Comfort Genie Memory Foam Pillow remains free from manufacturing defects throughout its lifetime.
Warranty Period:
The lifetime warranty is valid for as long as the original purchaser owns the Comfort Genie Memory Foam Pillow.
What is Covered:
This warranty covers defects in materials and workmanship, including:
- Flattening or sagging of the memory foam.
- Manufacturing defects in the pillow cover.
- Zipper defects.
What is Not Covered:
This warranty does not cover damage resulting from:
- Misuse, abuse, or improper care.
- Normal wear and tear.
- Allergic reactions.
- Accidents or spills.
- Modifications or alterations to the product.
- Use of the product with an incompatible mattress or foundation.
Customer Satisfaction:
- Comfort Genie is committed to customer satisfaction. If, within 30 nights of purchase, you are not satisfied with your Comfort Genie Memory Foam Pillow, you may request a replacement or a full refund.
- To initiate a satisfaction-related request, contact Comfort Genie's customer service by emailing support@comfortgenie.com or calling our toll-free number.
- Return shipping costs for satisfaction-related requests within the contiguous United States will be covered by Comfort Genie.
Warranty Claim Process:
- To initiate a warranty claim, the order number must be registered at www.comfortgenie.com/warranty within 14 days upon purchase. Failure to register the product within the specified period will void the lifetime warranty offer.
Resolution:
- If the defect is confirmed, Comfort Genie will, at its discretion, either repair or replace the defective product.
- If the exact model is no longer available, a comparable model will be provided.
Product Replacement for Customer Satisfaction:
- If, within 30 nights of purchase, the customer is not satisfied with the Comfort Genie Memory Foam Pillow, the customer may request a one-time replacement with a different Comfort Genie pillow model or a full refund.
- Replacement requests for customer satisfaction are subject to the same return process as warranty claims.
Shipping:
- Comfort Genie will cover the cost of shipping for warranty-related issues within the contiguous United States.
- For customers outside the contiguous United States, shipping costs may be the responsibility of the customer.
Transferability:
This warranty is non-transferable and applies only to the original purchaser of the Comfort Genie Memory Foam Pillow.
Limitation of Liability:
Comfort Genie's liability is limited to the terms of this lifetime warranty and satisfaction policy. In no event shall Comfort Genie be liable for any indirect, consequential, or incidental damages.
Governing Law:
This warranty is governed by the laws of the United States of America.
By purchasing a Comfort Genie Memory Foam Pillow, you agree to abide by the terms and conditions outlined in this lifetime warranty and customer satisfaction policy. Comfort Genie reserves the right to update or modify this policy at any time.